To return your item has never been easier! At Sweet Little Babies we offer a 365 day return policy which enables you to return your unwanted items. All items must be in a resalable condition, which includes original packaging, including tags and must be unused and undamaged.
To return your item we use a DPD collection service which can be organised by emailing our service team on email@example.com
All items returned will need a returns form enclosed. You can download this
If you are still unsure of how to return your item, please get in touch with our customer service department by emailing firstname.lastname@example.org to discuss the best return option for yourself.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
We aim to refund your return as soon as we receive your order. Please note that dependent on the original payment method this could take between 1-5 working days upon the item(s) arrival at our Warehouse.
If you wish to change or cancel your order please get in touch by emailing us at email@example.com. We aim to respond to your email within 24 hours. Please include your order number and address to help us deal with your query as quickly as possible. Please note that if we have already dispatched your item our standard returns process will apply and charges will be incurred for refused deliveries.
We’re really sorry to hear that you have received your item incorrectly. Please get in touch with our Customer Service Team who will be able to assist in getting the correct item to yourself, they are contactable at firstname.lastname@example.org
All items purchased through Sweet Little Babies come with a warranty to protect you from any manufacturing faults that may occur.
If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you - Exclusions, terms and conditions apply.
Items after 30 days of purchase will be covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please get in touch or consult your instruction manual. If you have a fault please get in touch with our Customer Service Team at email@example.com
We may request some images or a short video of the fault to be able to assist you to the best of our ability. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.
The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:
Normal wear and tear, misuse such as, but not limited to, improper storage and product care, maintenance and use other than that indicated in the user guideFailure to follow the instructions in the user guideAbuse, neglect, carelessness or accidentModification or alteration of the productAir transportation or freight damageDamage to tyres such as holes, punctures or tearsMounting or installation of third party products such as buggy boards that are not recommended by the manufacturer
Please note, that while this list is inclusive, it is not exhaustive.
Here at Margaret Robb T/A Sweet Little Babies we operate a recycling policy and frequently re-use original packaging to ship brands or products that are different to those that appear on the original box. If you receive a package that has a different brand or product on the box other than you are expecting, please open the box to determine if the product is incorrect. Additionally, we will occasionally pack smaller items in with larger items - please double check the contents of the box. Opening your order does not affect any returns.
If you have multiple items in your order and one of the items is currently out of stock, your order will be dispatched to you once all items are in stock. However, if you wish to receive the in-stock items now and the out-of-stock items when they become available at a later date, please contact our Sales Team by phone or email and express that you wish to receive your order as separate deliveries.
When a product is marked as pre-order on our website, it means it is temporarily out of stock cannot be dispatched right away but is on order with our supplier. Upon receiving your order we will contact you within 24 hours to advise an estimated delivery date.
Never miss a parcel delivery – for orders sent via DPD you will be notified by text and email on the day of dispatch and again on the day of delivery offering a one hour time-slot. If you’re unavailable during this time you have the option of re-arranging your delivery date, or for your delivery to be left with a neighbour.
Download the DPD Predict app and nominate a specific neighbour, your chosen safe place or collect the parcel from your local DPD pickup shop. Please note that a signature is required for all DPD deliveries.
Delivery will be attempted between 7 am to 10 pm Monday to Friday (excluding public holidays)
Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service. Please contact our sales team on firstname.lastname@example.org for any queries regarding direct deliveries.